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  • Respond to inbound customer support tickets, guiding issues from initial contact through resolution.
  • Troubleshoot customer concerns, including device installation, streaming, and connectivity issues.
  • Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform.

Customer Service Technical Support Problem-solving Communication

20 jobs similar to Customer Support Specialist

Jobs ranked by similarity.

$67,900–$91,900/yr
US

  • Develop and execute independent lead generation strategies.
  • Responsible for lead generation and qualification for all platforms.
  • Track, report on, and participate in cross-functional initiatives aimed at driving revenue growth.

10x Genomics is committed to accelerating the understanding of biology. They enable scientists to advance their research and address scientific questions. The company's teams are empowered and encouraged to follow their passions in an inclusive environment.

US

  • Draft the AI Champion Network program charter.
  • Create Champion onboarding materials.
  • Coordinate across HR, IT, and business unit stakeholders.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings. ACG belongs to the national AAA federation and is the second largest AAA club in North America, committed to investing in technology and a skilled workforce.

$191,000–$277,100/yr
US

  • Architect and deliver enterprise Airtable implementations.
  • Lead scoping and design of Airtable AI solutions.
  • Develop repeatable AI solution patterns and data pipelines.

Airtable is a no-code app platform empowering people to accelerate critical business processes. Over 500,000 organizations, including 80% of the Fortune 100, rely on Airtable for work transformation; we embrace diversity and strive for a workplace where everyone thrives.

US

  • Continuously review help documentation and customer feedback.
  • Partner with Product Managers and Engineers to publish or update articles.
  • Create educational media such as screen recordings, GIFs, and screenshots.

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000+ team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

Europe

  • Handle support tickets and customer issues, responding via live chat with clear communication.
  • Escalate effectively and collaborate with Product/Engineering to resolve issues.
  • Contribute to the knowledge base and internal documentation to reduce repeat work.

ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.

$110,000–$135,000/yr
Unlimited PTO

  • Bridge the gap between engineering teams and end-use applications.
  • Work with optical and systems engineers to reduce designs to printed best-practice.
  • Characterize printed works as components and test within application systems.

Irradiant Technologies is pioneering the future of nano-optics and photonics with our proprietary 3D nanofabrication platform. As they transition from R&D to productization, they are expanding their engineering team to support the development of robust, integrated photonic systems.

$119,558–$148,500/yr
North America

  • Developing statistical, machine learning, and AI models to predict consumer behavior by integrating survey, household, and retail sales data.
  • Leading the design, prototyping, and deployment of AI and machine learning models and algorithms to enhance product and marketing success predictions.
  • Validating and calibrating models and algorithms to estimate the likelihood of success and volume potential of future products, ensuring accuracy and robustness.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

US

  • Direct efforts to help the organization anticipate, prepare for, respond to, and recover from disruptions.
  • Lead delivery of a multi-year, enterprise-wide resilience strategy.
  • Manage global risk and intelligence, ensure clear communication and manage a team of professionals.

CommonSpirit Health is building a healthier future for all through its integrated health services. They are one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations.

US

  • Prepare complex prior authorization requests by identifying clinical guidelines for review.
  • Proactively obtain clinical information from prescribers to ensure all aspects of clinical guidelines are addressed.
  • Effectively use problem solving skills to identify gaps and resolve concerns.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They offer full-service health benefit management solutions, and consolidate all claim administration-related workflows in one secure platform.

US Canada India

  • Prospect daily through 150+ outbound calls/day
  • Identify and engage decision-makers (owners, agency leaders, sales managers)
  • Run full-cycle sales: rapport → discovery → pitch → objection handling → close

Z1 Tech helps businesses grow by delivering real-time lead subscriptions that drive more conversations, more quotes, and more closed revenue. They've grown into a dynamic team of over 180 talented professionals who bring diverse backgrounds, values, and experiences to the table, fostering diversity, collaboration, and progress.

$112,725–$141,852/yr
Europe APAC LATAM

  • Build and activate strategic multi-channel plans tailored to Europe.
  • Create a land and expand motion to test for market viability in EMEA, APAC & LATAM.
  • Drive continuous improvement through testing and performance optimization.

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. They are a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Global

  • Full-cycle enterprise deals from discovery through close.
  • Executive stakeholder mapping and multi-threaded selling across ecommerce, marketing, data, and finance teams.
  • Build vs buy conversations with technical stakeholders.

Polar is the complete data platform for omnichannel commerce. They connect every data source a brand runs on into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL. They support 4,000+ merchants, and have zero direct competition with a better solution.

$24–$46/hr
US

  • Collaborates with members, family, and healthcare providers to coordinate services and address barriers.
  • Guides members to achieve optimal health by providing tools and information to understand their healthcare options.
  • Identifies and assesses members’ medical, behavioral, social, emotional, and financial needs.

Capital Blue Cross promises to go the extra mile for their team and community. They are one of the “Best Places to Work in PA”, with a caring and supportive culture that values professional and personal growth through training and continuing education.

US

  • Assist clients with booking hotels and travel services
  • Provide accurate travel information and recommendations
  • Manage client communications and follow-ups

They are expanding and looking for Customer Experience Specialists to assist clients with travel planning and hotel bookings. They appears to be a smaller company that gives a lot of training and support for growth potential.

US

  • Drive the long-term technical strategy and multi-year architectural roadmap for the GRaF backend platform.
  • Lead the design, development, and implementation of scalable, robust, and cost-efficient backend services using AWS Lambda, RESTful APIs, and event-driven architectures.
  • Act as a technical leader, providing expert technical guidance and mentorship to engineers on system design, Java best practices, code quality, and troubleshooting complex issues in production environments.

Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and are committed to a remote-first culture with a diverse community of colleagues.

Europe Middle East Africa

  • Own and exceed EMEA revenue targets.
  • Recruit, develop, and lead a high-performing sales organization.
  • Build executive relationships with strategic customers.

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. They provide a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value.

Global

  • Develop the secure software at the core of the Anchorage Digital Platform.
  • Refactor bottlenecks, reduce feedback loops and simplify APIs to improve the code base.
  • Mentor engineers on the team within their area of specialization or domain.

Anchorage Digital is building the world’s most advanced digital asset platform for institutions. They are a diverse team of more than 600 members, uniting minds from platform security, financial services, and distributed ledger technology.

$131,960–$205,330/yr
US

  • Design transmission lines in the 69kV to 765kV range.
  • Mentor and train less experienced design team members.
  • Prepare reports and studies that present technical information in a clear and concise manner and meet client requirements and S&L formats.

Sargent & Lundy provides engineering and design services for power generation and transmission projects. We care about our employees health and well-being and are proud to provide competitive, award-winning benefits.

$56,100–$95,500/yr
US

  • Lead the implementation experience for add-on customers.
  • Identify and mitigate risks throughout the implementation project.
  • Collaborate with customers to understand needs and build a project schedule.

RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.

$90,000–$120,000/yr
Americas 7w PTO

  • Coach and develop our managers, helping them show up for their teams.
  • Support the building and running of our Learning & Development function.
  • Own and evolve our people programs alongside the Head of People.

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments. They are a fully remote company of around 200 (and growing!) team members from 30+ countries around the world.