Source Job

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, and AI.
• Resolve technical issues by providing technical diagnostics and collecting information about customer/user incidents.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. The global team of 550+ professionals builds infrastructure and software that supports the entire digital ecosystem, collaborating with leading technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Handling incoming technical queries via IM and email
• Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
• Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.

Tines powers some of the world's most important workflows. Their intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. The company is driven by their values of Simplicity, Speed, and Soundness and committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Troubleshoot and resolve technical issues for Twilio customers via support tickets.
• Manage high ticket volumes to ensure timely responses and resolution within SLAs.
• Escalate complex incidents to internal teams and collaborate on solutions.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.

• Manage end-to-end service delivery and operations, both upstream with tier 1 carrier partners and downstream with customers.
• Provide phone and email support to all customers, delivering professional and technical assistance during the provisioning of services.
• Handle escalated trouble tickets by diagnosing and resolving voice and network faults, while mentoring staff to deliver high-quality service.

Bettersource is the leading provider of global staffing and outsourcing solutions to companies in Australia & New Zealand. They offer an unparalleled work culture where output is valued over location.

• Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
• Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
• Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.

• Provide engineering remote support diagnoses for external and internal customers.
• Resolve technical issues from end user’s contacts and proactive notification systems.
• Integrate technical knowledge and business understanding to create solutions for customer.

HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.

• Implement and maintain a robust real-time monitoring system that ensures full visibility.
• Provide top support to clients, acting as the main line of defense to address issues.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.

Yuno is building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts, its technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

• Provide excellent customer service to customers, partners, and internal stakeholders.
• Take customer calls and manage the creation and submission of support tickets to resolve issues.
• Perform routine server installations and refreshes following documentation to ensure maximum availability.

Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
• Timely reaction to calls alerts Following support procedures and participation in procedures improvement

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.

• Provide technical support to our customers
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality

Teramind is a company that provides an Insider Risk Management and User Behavior Analytics platform. They are a hybrid, global workforce that helps organizations mitigate insider threats and protect sensitive company data with enterprise-grade software, with a flexible and inclusive culture.

• Respond to inbound customer support tickets, guiding issues from initial contact through resolution.
• Troubleshoot customer concerns, including device installation, streaming, and connectivity issues.
• Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform.

EverPass Media is redefining the role of TVs in businesses by blending exclusive sports and entertainment with marketing innovation. With strong leadership, innovative tech, and strategic partnerships, they aim to be the go-to for on-premises entertainment and marketing.

• Handle network incidents and service requests according to SLAs; act as Operator on Duty (OOtW) and trigger escalations.
• Diagnose and resolve issues across LAN/WAN, WLAN, VPN, site connectivity, and datacenter links.
• Proactively monitor health and performance using Nagios, SolarWinds, and Cacti; analyze NetFlow and bandwidth trends.

REWE Group Austria develops innovative IT products and services for all corporate divisions in Austria and abroad, setting the tone for modern trade. They have more than 700 employees and foster a family-friendly company culture with flexible working hours.

• Troubleshoot technical issues and find resolutions for partner requests.
• Review partner queries and find creative solutions that streamline their requirements.
• Advocate for partners by taking their feedback and sharing it with the Product team.

Insider One is a platform that brings everything marketing and customer engagement teams need in one place. They are powered by 1,500+ team members representing 50+ nationalities across 30+ offices and committed to scaling its impact on communities across 30+ countries.

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
• Demonstrate an approachable and empathetic demeanor when engaging with end users.
• Practice active listening to fully understand user concerns.

Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.