Guide the implementation team responsible for deploying our VoIP solutions.
Optimize processes, enhance customer satisfaction, and scale the team to meet future demands.
Shape the efficiency and effectiveness of our implementation strategies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Responsible for voice & VoIP infrastructure functioning properly.
Troubleshoots, maintains, and grows the voice network.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions.
Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures.
Vantage Point Solutions is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries. We are driven by a commitment to client satisfaction and a culture of teamwork, respect, and collaboration—along with a healthy dose of camaraderie and fun.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Define and document target-state architecture for the Network Services domain.
Identify and resolve enterprise DNS conflicts and IPAM-related issues.
Develop standardized configuration templates and architectural guardrails for Voice and SIP services.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
Eltropy aims to transform financial service accessibility. The company's digital communications platform helps community financial institutions enhance operations, engagement, and productivity.
Provide engineering remote support diagnoses for external and internal customers.
Resolve technical issues from end user’s contacts and proactive notification systems.
Integrate technical knowledge and business understanding to create solutions for customer.
HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.
Plans, designs, and engineers upgrades and integrations to communications systems.
Develops telecommunications architecture designs, integration specifications, and test plans.
Supports engineering assessments for connectivity modernization initiatives.
DMI is a leading provider of digital services and technology solutions. They focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, supporting public sector agencies and commercial enterprises around the globe.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Manage relationships with our technical clients, provide commercial support and ensure customers' success with Arista's solutions.
Collaborate closely with clients, internal teams, and other stakeholders to deliver excellent technical and account management services.
An entrepreneurial new business Technical Account Manager to be focused on creating and growing all aspects of sales within our growing Sales organization in the Netherlands.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. At Arista we value the diversity of thought and perspectives that each employee brings to the table.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Provide advanced support for assigned escalated Product ticket queues.
Work with Customer Support Representatives to resolve inbound support requests.
Review escalated ticket notes and follow escalation procedures to troubleshoot and resolve tickets.
HighLevel empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth with an AI powered, all-in-one white-label sales & marketing platform. With over 1,500 team members across 15+ countries, HighLevel operates in a global, remote-first environment and is building a global community rooted in creativity, collaboration, and impact.
Deploy and maintain network infrastructure, including configuration and support of network devices and services.
Set up and maintain network monitoring tools and perform continuous monitoring to ensure performance and reliability.
Troubleshoot network issues, conduct root cause analysis, and implement preventive measures to minimize downtime.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world.
Support wireless deployment and operational readiness for branch sites
Troubleshoot wireless connectivity/performance issues and drive resolution
Coordinate with core and lead engineers to ensure end-to-end network stability
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Provide enterprise level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners and internal staff through troubleshooting and diagnosis
Participate in the continuous improvement of Ivanti products, solutions and platforms
Maintain team goals and objectives, ensure customer communication is timely, maintained and appropriate
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions. They help organizations reduce risks and costs associated with managing their IT environment and value every voice, fostering an inclusive environment.
Build, configure, and maintain outbound dialer campaigns.
Oversee SIP trunk configurations, carrier integrations, and call routing changes.
Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.