Senior Product Manager - Telephony

Product Strategy:

• Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
• Support positioning, packaging, and pricing against UCaaS/CCaaS competitors
• Work closely with customers, sales, and support to identify gaps and drive product improvements

Technical Leadership:

• Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
• Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability

Customer Focus:

• Experience in gathering customer insights and translating them into impactful product features
• Strong ability to interpret data, track key metrics, and drive data-driven decisions