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Strategic Planning:
- Building, owning and executing 3–6 month quarterly product plans for own squad.
- Owning key product KPIs and OKRs.
- Using product metrics and experimentation to guide prioritisation and validate product decisions.
Journey Optimisation:
- Identifying friction points across the customer lifecycle and prioritise improvements that simplify service management.
- Continually refine both customer-facing and advisor-facing journeys to ensure seamless, high-quality experiences.
Self-Service:
- Build and evolve self-service capabilities that allow customers to easily manage connectivity services.
- Increase digital adoption and customer autonomy, reducing the need for assisted support channels.
UW
UW provides all utilities in one place, under one bill for energy, broadband, mobile and insurance. They aim to double in size and want people to stop wasting time and money.