Source Job

UK

  • Building, owning and executing 3–6 month quarterly product plans.
  • Identify friction points across the customer lifecycle and prioritise improvements that simplify service management.
  • Build and evolve self-service capabilities that allow customers to easily manage their connectivity services.

Agile Product Analytics Customer Journey Stakeholder Management

20 jobs similar to Product Manager - Telco Customer Experience

Jobs ranked by similarity.

North America

  • Develop a deep understanding of Telecom and Media customers.
  • Guide the adoption of products across high-impact accounts.
  • Serve as an advocate for the Voice of the Customer within product teams.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$117,502–$132,214/yr
Canada 4w PTO

  • Evolve our product strategy to improve how our post-sale experience delivers greater customer delight, retention, referral growth and cross-product adoption.
  • Develop a deep understanding of both PolicyMe customers and internal customers - use this knowledge to build products and features that your users love.
  • Lead the product team through the full product lifecycle: problem definition, discovery, solution design, scoping, execution, launch, and iteration

PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. They operate with a remote-first culture and are looking for ambitious yet humble humans to join their team.

UK

  • Lead product strategy to attract new Partners and ensure their success.
  • Set and track KPIs/OKRs for your squad and manage trade-offs.
  • Iterate on onboarding to make Partners successful from day one.

UW aims to simplify utilities by offering them in one place, providing savings on energy, broadband, mobile, and insurance. They are focused on growth, aiming to double in size by attracting individuals who can contribute to their mission.

$116,800–$139,100/yr
Canada Unlimited PTO

  • Own product strategy, aligning customer needs, business objectives, and technical constraints.
  • Own and prioritize the product backlog in close partnership with Engineering.
  • Partner closely with Engineering, Design, Customer Success, Support, Sales, and Marketing.

Cardata transforms how businesses manage vehicle reimbursement with automated solutions. They are a small but mighty team, offering challenge, growth, and a chance to deliver real impact to companies and drivers across North America.

$120,000–$225,000/yr
US 4w PTO

  • You will own UI/experience specific capabilities our employees and independent agents rely on every day to view customer information, service policies, manage updates, and take action across the customer lifecycle.
  • You will lead strategy and delivery for core customer management capabilities — including customer data integration, 360° customer overview experiences, profile and information management, and intelligent alerting.
  • This is a high-impact role operating at the center of our US retail servicing ecosystem, balancing near-term delivery with long-term modernization as we simplify systems and retire legacy applications.

Liberty Mutual is an insurance company. They aim to create a workplace where everyone feels valued, supported, and can thrive.

Global

  • Collaborate with product managers, engineering, and designers to define feature requirements.
  • Partner with product triad to drive product discovery and balance customer needs.
  • Help define success metrics and support the team in delivering measurable customer outcomes.

SmartRecruiters is a recruiting AI company transforming hiring for leading enterprises. As an SAP company with over 4,000 customers, they offer an AI-powered platform automating talent acquisition, fostering a collaborative, inclusive, and remote-friendly work environment.

$114,000–$127,000/yr
US

  • Own and prioritize the backlog for your product area.
  • Manage the full feature lifecycle and develop comprehensive release plans.
  • Partner with clinical, operations, and business teams to simplify workflows.

InStride Health's mission is to deliver specialty anxiety and OCD care. They combine research-backed clinical care and innovative technology to eliminate major problems in care. They aim to be the nation’s most trusted provider of pediatric anxiety and OCD care.

$80,300–$94,900/yr
Canada Unlimited PTO

  • Own and prioritize the product backlog for your assigned domain.
  • Write clear user stories and acceptance criteria.
  • Partner closely with Engineering to clarify requirements and make pragmatic tradeoffs.

Cardata helps businesses manage vehicle reimbursement with automated solutions. They are a small but mighty team transforming outdated programs with smart technology, aiming to provide comprehensive software and services for creating ideal vehicle programs.

Europe 5w PTO

  • Collaborate with stakeholders to define the product roadmap.
  • Lead the ideation, development, and launch of features.
  • Drive action throughout the organization to get products to market

Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. Their team of 500 experts in 20+ countries is trusted by leading enterprises to deliver enduring impact with a collaborative, people-first approach.

US Unlimited PTO

  • Influence the roadmap through discovery, prioritization, refining requirements, and determining a value matrix for client delivery.
  • Gather insights into Customer priorities and market imperatives and turning these into structured inputs towards prioritization and road mapping decisions.
  • Lead customer needs discovery activities and translation of these findings into product requirements – e.g., development of epics, stories, story boards and mockups.

Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

Canada

  • Own the vision, strategy, and roadmap for agent–client collaboration across mobile and web
  • Uncover the behaviors and gaps that cause client engagement to drift to other platforms, and uncover solutions that pull that value back into our ecosystem
  • Partner with design and engineering to build a collaboration experience that works the way real people do: agents hustling between showings and clients making decisions in the margins of their busy lives

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, they're a Series C company on track to hit $100M in annual recurring revenue in the next six months. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row.

Global

  • Go-to-Market Strategy: Develop and execute GTM plans for product launches that span Tilt’s credit card and cash advance offerings.
  • Positioning & Messaging: Craft clear, differentiated messaging that communicates the unique value of Tilt’s products to target audiences.
  • Retention: Work directly with product and creative teams to define the in-app and lifecycle messaging strategy to ensure different customer segments understand, adopt, and continue to extract value from the product over time.

Tilt is a mobile-first company that uses machine learning-powered credit models to look beyond traditional credit scores, recognizing real potential in millions of customers worldwide. They foster an environment where every voice is valued and mutual respect is non-negotiable.

$115,000–$130,000/yr
Global Unlimited PTO

  • Own the product development lifecycle, from discovery to launch, partnering with engineering, design, and business teams.
  • Engage with customers to understand their needs and develop a strategic product roadmap aligned with company goals.
  • Define and track measurable objectives to assess product success, using data to inform decisions.

WeVideo is the leading full-cycle video learning platform for content creators, businesses of all sizes, and educational institutions. They foster a collaborative and supportive culture where team members learn from each other.

US Canada

  • Drive key retention and engagement metrics by identifying and launching high-value features.
  • Act as a "product therapist" for the business, maximizing the use of the existing feature set and internal toolkits.
  • Lead the discovery process to separate the "nice-to-haves" from the "must-haves".

Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

US

  • Translate high-level product strategy into clear, actionable requirements
  • Own and manage the product backlog, ensuring clarity and prioritization
  • Define and maintain product roadmaps and release plans

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Europe Unlimited PTO

  • Jump into high-impact client projects, helping post-product market fit digital-first companies tackle strategic and executional challenges.
  • Bring clarity to chaos and orchestrate seamless execution, managing discovery and delivery for three streams at once, internally and externally.
  • Craft and communicate compelling product narratives, answering what job/problem does this solve, for whom, how big is the market/problem, what does success look like, and why does solving this matter.

Product People is the premier destination for Product Management services in Europe. They cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. They have a Product community of 60,000 members to share knowledge generously whilst managing the unglamorous hands-on work of a Product/Program Manager or Product Ops, on an interim/fractional basis.

Europe 5w PTO

  • Combine research methods to identify opportunities and drive impact.
  • Create and update a product strategy that gains buy-in from your team.
  • Run team rituals and ensure quality is upheld; ship right-sized solutions.

Renaissance is a global leader in education technology, providing schools with educational assessments, practice and intervention solutions, and data analytics. They support over 18 million students worldwide and are committed to Diversity, Equity, and Inclusion.

$200,000–$280,000/yr
US Unlimited PTO

  • Lead the product development efforts within the Consumer Commerce team.
  • Manage the entire product lifecycle from conception to delivery.
  • Collaborate with cross-functional teams including Design and Operations.

Jobgether is a company that uses AI-powered matching to ensure job applications are reviewed quickly and fairly. They identify top-fitting candidates and share them directly with hiring companies, and they value data privacy and transparency in their hiring process.

$140,400–$224,250/yr
US

  • Own the product strategy for integrating all lifecycle marketing channels.
  • Define and manage the technical infrastructure and data foundation required to understand member behavior.
  • Lead the product development for Lifecycle Automation.

Headspace provides access to lifelong mental health support. They combine content, clinical care, and technology to help members get support. At Headspace, their values shape decisions, guide collaborations, and define their culture to build a human-centered team.

$101,405–$140,400/yr
US Unlimited PTO

  • Own the end-to-end development of product features that improve member follow-through.
  • Define problem statements, hypotheses, and success metrics by synthesizing member feedback.
  • Drive cross-functional launch planning for new features and enhancements, partnering with various teams.

Modern Health is a mental health benefits platform for employers, providing access to various resources for employees' well-being. They are known for their "It Takes a Village" culture, emphasizing empathy, accountability, and a drive to make mental health a priority.