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Troubleshooting Customer Service Technical Support

About The Role:

  • Manage the entire service delivery process, coordinating with carrier partners and customers.
  • Offer phone and email support to clients, delivering expert technical assistance during service setup.
  • Act as a technical escalation point for voice engineering team members.

About You:

  • 5+ years in the Telco/ISP industry and LAN/WAN/Networking sector.
  • Expert knowledge of IP voice and networking principles.
  • Strong customer engagement abilities and adept at working under pressure.

What We Offer:

  • Top-of-market salaries.
  • Independent remote work.
  • An unparalleled work culture.

Bettersource

Bettersource is the leading provider of global staffing and outsourcing solutions to companies in Australia & New Zealand. They offer an unparalleled work culture where output is valued over location.

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