Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions.
Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures.
Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls
Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications
Analyze logs, signaling data, and call traces to identify root causes of calling issues
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They are ambitious, product-driven, and execution-focused.
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Monitors and tests network performance and provides network performance statistics and reports
C1 is the foremost, single-source provider of advanced communications and data technology for business. They design, implement, manage and support their customers' every need from end to end. The company empowers their IT and communications technology pros to do what they do best.
Define and document target-state architecture for the Network Services domain.
Identify and resolve enterprise DNS conflicts and IPAM-related issues.
Develop standardized configuration templates and architectural guardrails for Voice and SIP services.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Guide the implementation team responsible for deploying our VoIP solutions.
Optimize processes, enhance customer satisfaction, and scale the team to meet future demands.
Shape the efficiency and effectiveness of our implementation strategies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design, configure, and deploy CCaaS and UCaaS solutions tailored to credit union environments.
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems.
Partner with Onboarding Managers to execute technical onboarding for new credit union clients.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Eltropy is an equal opportunity employer, but the company size is not mentioned in the job description.