Technical Support Engineer (Edge Network)

Responsibilities:

• Handle customer requests via chat, email, and phone in English, providing product consultations for Edge Network services.
• Perform technical diagnostics to resolve incidents, gather details, and escalate complex issues as needed to ensure effective solutions.
• Address technical problems timely, considering business impact, and use documentation to guide resolution processes.

Qualifications:

• 1+ year of Technical Support experience with English level B2 or higher and good networking knowledge including TCP/IP and DNS.
• Understanding of hardware and software diagnostics, experience with CDN, Linux, API, and monitoring tools like Grafana.
• Strong customer advocacy, soft skills, problem-solving abilities, and the capacity to explain complex concepts clearly and simply.

Additional Information:

• Work schedule involves two consecutive night shifts from 19:00 to 07:00 local time, followed by two days off, totaling 12 hours including a break.
• The company offers a benefits package supporting health, well-being, and professional growth, including flexible hours and remote options.
• Gcore provides equal opportunity to all applicants without regard to race, religion, sex, age, or other protected characteristics.