Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
Super.com helps maximize lives–both the lives of their customers and the lives of their employees– so that everyone can experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Lead and develop a team of Solutions Architects, driving Webflow adoption and expansion through strategic guidance.
Coach and develop Solutions Architect ICs, helping them grow their technical expertise and customer engagement skills.
Partner closely with Sales, Customer Success, and Product teams to identify friction points and advocate for customer needs.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. They empower teams to design, launch, and optimize for the web without barriers, serving entrepreneurs to global enterprises, with a future-oriented and collaborative culture.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers.
Coach, mentor, and develop team members through regular feedback and skills development.
Drive the quality and consistency of technical evaluations, demos, and proofs of concept.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 and embraces AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Provide strategic and technical leadership across multiple projects.
Define and communicate a clear technical vision, ensuring best practices.
Serve as a trusted advisor to senior stakeholders, translating business objectives.
Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. Our team of 500 experts in 20+ countries is trusted by leading enterprises to deliver enduring impact with complex digital problems.
Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana. It helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack. They thrive in an innovation-driven environment where transparency, autonomy, and trust fuel everything.
Define and execute the Customer Experience and Success coverage model for the US region.
Recruit, onboard, and develop Customer Experience and Success professionals within the region.
Personally manage complex enterprise accounts through the full engagement cycle.
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.
Lead multiple teams to deliver results consistently and sustainably.\n- Independently identify and realize strategies that deliver significant value to customers and business.\n- Build a best-in-class engineering team through hiring, coaching, mentoring, and creating an environment where teams can do their best work.
Vanta helps businesses earn and prove trust by making security continuous. They started in 2018 and have grown to automate security monitoring for compliance standards, creating a leading Trust Management Platform.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
Lead engineering teams to ship high-quality features and maintain the Grantmaker platform, owning timelines and quality.
Build and inspire a high-performing distributed engineering team, setting clear expectations and fostering a motivating environment.
Drive architectural consistency, cross-team collaboration, and operational excellence, shaping architecture and strategy.
Fluxx is a mission-driven business that operates a cloud platform, enabling the end-to-end grantmaking process for funders and doers. They are committed to building a team of outstanding individuals with diverse backgrounds and perspectives and do not specify employee numbers.
Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. They deliver early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. Founded in 2021 in Lexington, Massachusetts, they have a transparent, collaborative, and supportive culture.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Be an AI expert and evangelist for Lorikeet’s customer base
Lead AI implementation projects from kickoff to successful deployment
Build and configure workflows in Lorikeet's AI tools to meet each unique customer’s goals
Lorikeet is building the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. They have raised over USD $50M from leading VCs and angel investors and are growing fast with paying customers, real revenue, an exciting roadmap and a strong sales pipeline.
Lead the global platform team and set the technical direction.
Modernize the stack, consolidate legacy systems, and scale the platform.
Build and operate everything with AI-native engineering at the foundation.
Docplanner connects patients with doctors and integrates smart tools to provide quicker, more precise diagnoses and treatments. They are leaders in 13 countries with over 2,500 employees.