Director, Technical Account Management

What you'll do:

• Lead and scale a high-performing team of Technical Account Managers.
• Own the team's technical depth across Airtable's agent capabilities.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team.

Who you are:

• You have 10+ years in technical support, solution architecture, or technical account management roles.
• You bring a solutions-architect mindset, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements.
• You have working fluency in AI architecture concepts relevant to enterprise customers.

Additional:

• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries.
• Drive program development and influence product direction by iterating on delivery models.
• Leverage data and KPIs to inform decisions, measure success, and prioritize team focus.