Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
Collaborate with teams across SAS to improve our products based on customer experiences.
Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
SAS is a leader in data and AI. Through their software and services, they inspire customers around the world to transform data into intelligence - and questions into answers. They're recognized around the world for their inclusive, meaningful culture and innovative technologies.
Act as a trusted technical advisor for customers, understanding their IT environments and business goals
Manage and validate documentation of the customer’s technology landscape
Conduct ongoing assessments to ensure technologies are fit for purpose and right-sized for current and future needs
Telefónica Tech is a leading NextGen Tech solutions provider with over 6,000 exceptionally skilled employees and +60 nationalities. They develop integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Digital Workplace, and Cyber Security & Networking.
Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.
Provide a exceptional experience to your assigned accounts’ key stakeholders
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. They recently raised a $100M Series C, valuing the company at $2B, and power enterprise features for many of the fastest-growing AI companies.
Own all technical aspects of a customer environment from implementation through ongoing operations.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
SAS is the leader in analytics, providing software and services that help customers transform data into intelligence. They are a debt-free multi-billion-dollar organization aiming to provide a dynamic and fulfilling career coupled with flexibility.
Lead onboarding for new CPU customers and advise on best practices.
Serve as the primary post-sales technical point of contact for assigned accounts.
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Vultr aims to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators. They are the world’s largest privately-held cloud infrastructure company with 32 global cloud data center locations and hundreds of thousands of active customers.
Enable technical teams across cloud providers through workshops and training.
Design secure cloud-native architectures incorporating Chainguard into workflows.
Co-create partner-led services that help customers adopt Chainguard solutions.
Chainguard is building the future of secure software supply chains by delivering secure-by-default container images, helm charts and language libraries alongside developer tools. They partner with cloud providers, VARs/SIs, and technology platforms to help organizations adopt secure software development practices at scale and is founded by industry's leading experts.
Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Cooperate closely with other Platform and Engineering teams on strategic initiatives
Improve, automate and grow SmartRecruiters cloud platform
Respond to client threats and remediate issues
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. An SAP company, they deliver an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven tech company with strong financial backing and a bold vision.
Designs, engineers, and implements cloud and hybrid infrastructure solutions.
Translates enterprise architecture guidance into detailed infrastructure designs.
Executes cloud migration, modernization, and optimization projects.
DMI is a provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.
Help define and drive the technical direction of our Cloud Infrastructure team within Platform Engineering.
Work across Valon’s production systems—compute, databases, storage, and networking—shaping the infrastructure foundations that every product and team depends on.
Set the technical direction for how we meet those challenges.
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Partner with customers to design and implement secure deployments of our AI security solutions.
Provide expert technical consultation on infrastructure, containerization, and cloud networking.
Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value.
HiddenLayer protects technologies from adversarial AI attacks. Founded by AI professionals and security specialists, they offer a solution to support organizations in securely adopting AI. They are venture-backed and recognized by awards such as RSA's Innovation Sandbox Winner.
Lead the deployment and optimization of cloud security tools.
Design and implement reusable, secure-by-default cloud patterns.
Build and run the cloud vulnerability management program.
WorkWave provides best-in-class solutions that directly contribute to the success of its customers. They foster a casual, collaborative, and innovative environment.
Symmetry Systems is the Data+AI Security company. Their data security posture management platform is engineered specifically to address modern data security and privacy challenges at scale from the data out, providing organizations the ability to innovate with confidence.
Handling monitoring, troubleshooting, debugging, and load testing of cloud-native services
Developing automation and IaC for customer’s infrastructure and applications
Improving performance and availability of services running in the public cloud
Nordcloud is a European leader in cloud implementation, application development, managed services and training. They are a recognised cloud-native pioneer with over 1,300 employees and has delivered over 1,000 successful cloud projects from midsize to large corporates.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Support Sales GTM motions, data, reporting, and operational execution across our AWS alliance, MarketPlace, and co-sell motions.
Focus on supporting the partner alliance team managing AWS tools and offers, enabling field and partner engagement insights.
Support repeatable GTM processes that help inform prioritization and investment decisions.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure. With over 180,000 businesses trusting their platform, they take a human-centric approach in everything from product strategy to user experience.
Provide day-to-day support, administration, and monitoring of clients’ AWS cloud infrastructure.
Participate in weekly status calls with clients to review open issues, planned changes, and improvement recommendations.
Assist in designing and developing automation solutions for monitoring, scaling, and managing cloud workloads.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, helping enterprises deliver on the promise of digital transformation. They prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.