Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.

Technical Relationship Ownership:

Serve as the primary post-sales technical point of contact for assigned accounts.
Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).

Issue Management & Escalations:

Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Identify systemic issues and advocate for customers in cross-functional conversations.
Document incident reviews and communicate root cause, corrective actions, and preventative plans.

Vultr

Vultr aims to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators. They are the world’s largest privately-held cloud infrastructure company with 32 global cloud data center locations and hundreds of thousands of active customers.

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