Client and Payment Verification Officer

Process Know Your Customer (KYC) onboarding and payment verification documents. Handle withdrawal requests for payment gateways in accordance with internal guidelines. Conduct database screenings and investigate potential matches. Manage support tickets from relevant departments and Payment Service Providers (PSPs). Collaborate internally and across departments to address issues, monitor accounts, and handle verification and payment-related tasks. Request and process additional documents or data for onboarding and payment verification in special or irregular cases. Ensure accuracy, attention to detail, and security in handling documentation and sensitive information. Stay updated on changes to internal procedures. Translate documents when necessary. Assist with other tasks as assigned by supervisors or department heads.