Job Description
We are looking for passionate people with experience in Card Payment Dispute (CPD) investigations, where you’ll be helping our customers identify, resolve & provide support regarding Card Payment Dispute enquiries. Fraud transactions are dealt with by a different team altogether. You’ll love solving problems, investigating and evidencing through the Mastercard chargeback process and keeping up-to-date with the latest trends. As you gain experience you'll be able to take on more complex cases and grow your skills in different areas of the Mastercard disputes process.
You’ll play a key role in using a full set of tools to build a timeline of a customer's dispute claim ensuring we are submitting valid chargebacks for our customers. You will also analyze & resolve enquiries for dispute cases & communicating with our customers effectively and with empathy and securing the right outcomes for them.
You’ll also be expected to become a trusted point of escalation for the wider team. They will look to you for advice and you will be expected to provide knowledge shares to your peers. Recognizing emerging trends in disputes and communicate this information to your Team Manager.
About Monzo
Monzo is waving goodbye to the complicated and confusing ways of traditional banking and wants to solve problems and change lives through Monzo.