Principal Product Success Manager

Work 1:1 with Portfolio Management’s (PM) most strategic customers to drive adoption of new product capabilities and functionality. Resolve customer's challenges to support product adoption and achieve faster time to value. Design and architect technical approaches and solutions for Portfolio Management (PM) customers. Develop a deep understanding of PM strategic customers, and their use of Portfolio Management’s products, building strong working relationships with key stakeholders. Influence and provide recommendations to customers and partners on the intended use of PM products to ensure adoption and eventual expansion across teams. Proactive resolve customer escalations and advise customers on how they can use PM products to successfully achieve desired outcomes and realize value. Interpret product usage data and dashboards to identify customers with adoption and renewal risk. Develop and leverage relationships across the ServiceNow organization that include Product Mgmt., Account teams, Sales, Customer Outcomes, Partners, Renewals, Impact Squads, Support and others to resolve customers challenges and mitigate renewal risk. Be the voice of the customers by providing feedback to PM product managers on product functionality to help advance the PM product roadmaps. Support Customer Outcomes and Partners delivering new product functionality to customers. Contribute to the ongoing expertise of the Product Excellence team.