Patient Care Services Representative

Serve as a facilitator between the patient and the company, ensuring a seamless experience for all patients. Answering questions about the company, offering accurate information about our products and services. Delivering information about Winona's products. Ensuring patient satisfaction and maintaining professional patient support is essential. Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible is a daily task. Keep records of patient interactions, process patient accounts, and file documents. Take the extra mile to engage with patients and show them that you value their opinions. Stay updated with Winona's products, policies, and services to provide informed support continually.