Senior Emerging Practices Manager – CRM & Industry Workflow

ServiceNow is seeking a driven Senior Emerging Practices Manager – CRM & Industry Workflow. The CRM Senior Emerging Practices Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Senior Emerging Practices Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications include Customer Service Management, Field Service Management and Industry applications such as Financial Services Operations, Telco Service Management or Clinical Device Management for Healthcare & Life Sciences. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology. Our Senior Emerging Practices Manager work directly with customers to enhance their overall user experience with ServiceNow. The Senior Emerging Practices Manager is responsible for building relationships with key roles inside ServiceNow to ensure overall customer well-being by monitoring customer health, producing customer programs, and acting as an escalation point for customer issues. We are looking for people who have the magic combination of technical and domain expertise, enterprise deployment, project management experience, and customer management at a high level.