Service Delivery Leader

Account Management:

-Key account ownership and relationship management for Palo Alto Networks’ largest customers.

-Operate as the primary point of contact for multiple product lines.

-Operating cross-functionally with clients and internal partners across product lines.

Customer Impact:

-Own customer planning, deployment, adoption, account-level reviews, and escalations.

-Builds and manages the customized product delivery to the customer’s tech environment.

-Understands Customer Security Priorities and is able to translate it to Success Plans.

Partnership:

-Partner with the Sales team to develop success plans and identify expansion opportunities.

-Partner with Post-Sales teams as Professional Services, Customer Success & Support.

-Engage and coordinate customer delivery across Palo Alto Networks team members.