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Lead and Grow the UX Team:
- Serve as the operations lead for the UX Researcher & Design team, with a focus on performance assessment and coaching.
- Own building and shaping the team, including staffing planning, hiring, and onboarding new UX team members.
- Refine team structure and roles over time, ensuring teams have the necessary skills and experience.
Strengthen UX Operations:
- Design and refine practical, lightweight UX processes that fit GSG’s culture and product lifecycles.
- Clarify how UX partners with Product team members throughout the life of development projects.
Raise the Quality and Consistency of Our Products:
- Set and uphold a practical bar for UX quality, including usability, accessibility, and consistency.
- Partner with the team to evolve our design systems and shared UI components.
- Work with Product and Tech leaders to embed accessibility expectations into everyday work.
Grant Street Group
Grant Street Group builds cloud‑based software for public sector clients, including platforms for tax collection, electronic payments, and related government workflows. Our User Experience (UX) Research & Design team members are embedded within our product teams, developing expertise in their assigned product and its users.