Client Onboarding Specialist

The Onboarding team supports new customers right when they need it most. They help clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more. They also provide personalized trainings to make sure every new customer feels completely confident using the WeTravel platform. In this role, you’ll collaborate closely with Sales, Account Management, Product, and customers, jumping in wherever to provide support and make things easier. On a weekly basis, this role finds possible pain points and/or red flags and address them before they actually happen, build trips, migrate participants, deliver training directly with the customer to ensure they are properly set-up.