Customer Success Manager

As a Customer Success Manager you will create strategic relationships with a high ARR portfolio of Igloo’s customers, develop and maintain strategic business relationships, and build fierce customer & brand loyalty. You will build in-depth knowledge of the customer, their business/industry, and their digital workplace strategy. You will provide digital workplace strategic plans and applying Igloo solutions to address specific business challenges to support them throughout their engagement lifecycle. You should work closely with key cross-functional teams, including sales, engineering, and implementation to advocate for improving/enhancing existing capabilities where appropriate. You will drive the process of creating and monitoring opportunities, identifying budget, need, authority and timing to execute strategic customer success plans into action. You can identify and create monthly, quarterly and yearly projections and funnel of business opportunities showing net growth for your base.