Italian Customer Service Agent (m/f/d)

Customer Support:

-Support and assist Italian customers and partners via phone and writing.

-Act as the main point of contact, upholding the service promise.

-Provide knowledgeable guidance, showing sensitivity to customer needs.

Order and Shipping Process:

-Ensure a smooth order and shipping process, a fundamental part of the role.

-Handle service-oriented complaint and claims management, finding customer-focused solutions.

-Identify errors and root-cause analysis, forming the basis for continuous optimization.

Skills and Qualifications:

-Business-fluent in Italian and English (spoken and written).

-Experience in customer service, demonstrating a strong service mindset.

-Proficiency in MS Office programs, ensuring a smooth order and shipping process.