Member Care Advisor (Remote) - Spanish Speaking

Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues. Work with the appropriate internal members (e.g. product, billing, operations), to solve problems. Full customer relationship management. Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others. Be the voice of the customer internally, advocating for their needs. Better Health's mission is to bring information, access, and support to people managing chronic conditions at home.