Technical Support Engineer

As a Technical Support Engineer, you’ll remove roadblocks for customers encountering technical challenges across Fieldguide’s Auditing Platform. You’ll apply deep product expertise to diagnose and resolve issues, conduct hands-on technical work, and guide customers toward successful outcomes with Fieldguide.

You will take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions over email and via screen shares. You will investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.

You will also perform configuration and environment tuning to align customer setups with platform best practices and client requirements. Build expertise in your SME domains, steadily deepening knowledge of advanced product capabilities. Partner with Product and Support to create and maintain Knowledge Base content that benefits customers and supports AI enablement.