Member Support Specialist

Engage with Members:

• Conduct initial phone calls to assess fit for Brightline services.
• Schedule appointments and ensure paperwork is complete.
• Answer administrative questions and provide general support.

Administrative Support:

• Support providers with various administrative tasks.
• Conduct eligibility checks, file claims, and collect payments.
• Maintain organization within the member support team's internal software tool.

Operational Improvement:

• Identify ways to delight members and improve processes.
• Ease the workday for the clinical team with efficient support.
• Improve overall operational processes as the company scales.