Client Services Liaison

This position performs highly technical and specialized functions for Capstone, a division of AnewHealth. In addition to reviewing & analyzing coding documentation from medical records, the Client Services Liaison coordinates the “care” of the client. The primary function of this position is to promote retention, growth, and satisfaction through coordinated communication with the client.

Responsibilities include completing quarterly assessments, coordinating Capstone services to clients via quarterly plans, developing risk adjustment client relationships, and working with internal teams for client onboarding. The liaison will monitor client needs, recommend additional services, ensure customer satisfaction, assist clients with service offerings, and provide training.

The role also involves providing support to other Capstone teams, maintaining client schedules, participating in interdisciplinary calls, and staying updated on industry trends. Travel may be required for meetings and on-site client visits.