Job Description
Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution. Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations. Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket. Work with Grafana dashboards and monitoring tools to diagnose system and integration problems. Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements. Provide clear, proactive communication with customers, managing expectations during high-impact issues. Share knowledge through documentation, runbooks and training sessions to empower customers and teammates. Advocate for customers internally, ensuring their needs influence product priorities and enhancements.
About Apiiro
Apiiro is a fast-growing startup at the forefront of the application security field that helps development teams build secure software quickly.