Senior Operations Manager - EAST

The Senior Operations Manager will be an operational authority figure for the field operations organization, with a strong ability to provide technical guidance when called upon. This includes researching & articulating positions when presented with client service disputes, determining Standard Repair Times for service tasks, ensuring the field is trained on Electrical Delivery Vehicles, and overseeing the launch and performance of Fleet Service Centers. The SOM will support DOT and BIT Audits and ensure consistent delivery of customer KPIs/SLAs. Responsible for the oversight of inventory across the East Region and staffing each location appropriately to achieve vehicle uptime and technician productivity goals.