Partner Account Manager Team Lead

Responsibilities:

• Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality.
• Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience.

Team Coordination:

• Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality.
• Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring partner service quality remains unchanged.

Tools and Processes:

• Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels.
• Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability.