Network Analyst

The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Efficiently and accurately manages inbound calls from all GTT customers and provide the highest standards of Customer Service on all inbound calls. Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls. Operate in multiple systems and databases as required while working with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services is expected. Candidates must have excellent communication skills with logical problem analysis skills. Ability to multitask, prioritize and work in a pressured and sometimes stressful environment. Must be adaptable and flexible in dealing with a variety of people. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) with knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco). Experience of shift work 24x7x365.