Senior Manager, Enterprise IT Services

The Sr. Manager, Enterprise IT Services is responsible for leading and developing a high-performing IT support & onboarding teams that delivers exceptional, efficient, and scalable technical support services. This role focuses on team building, fostering a positive culture, and driving operational excellence through structured workflows, best practices, and continuous improvement initiatives. The ideal candidate will be a collaborative leader who inspires their team, enhances IT service processes, and ensures end-users receive timely, high-quality technical support. This role will establish clear workflows, metrics-driven performance strategies, and a customer-focused culture that aligns with business needs.