Senior Knowledge Management Specialist

As a forward-thinking Knowledge Management Specialist, you'll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI. This is a remote position open to candidates residing in Canada. You will collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content. You will work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find. You will also assist in managing the Financial Operations knowledge management roadmap and collaborate with accounting teams to implement and maintain KM processes and standards.