Director of Customer Success

As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling & hyper growth amongst your customer base.

You will lead and evolve Customer Success strategy in partnership with the CSM and Delivery teams, ensuring our model scales effectively as we deepen our presence in the investment banking and fintech ecosystem. The director will also advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals.