Manager, Integration Solutions

Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers. Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise. Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success. Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates. Triage and resolve bugs and other technical issues throughout the customer journey. Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents.