Program Manager - Trust and Safety

Thumbtack is seeking a Trust and Safety Program Manager to optimize policies and processes, enhance user experience, and improve internal operations. The role involves creating and maintaining documentation such as proposals, project charters, workflows, and policies. The Program Manager will use an investigative mindset, action-orientation, and familiarity with AI and change management to collaborate with the team and cross-functional partners, ultimately promoting safety for Thumbtack users and improving the quality and efficiency of Trust and Safety programs. Responsibilities include planning, prioritizing, using data for decisions, optimizing processes, creating new policies, and communicating with stakeholders across different levels and departments.