Customer Success Engineer

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. You will act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion. You will become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization. Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers. Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data.