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Accountabilities:
- You will design and implement Salesforce Service Cloud strategies to streamline customer support workflows and reduce case backlogs.
- You will administer and optimize Service Cloud capabilities, including complex Screen Flows and Omni-Channel configurations.
- You will collaborate with cross-functional teams to identify operational challenges and implement scalable solutions.
Requirements:
- You have 3+ years of hands-on Salesforce Administrator experience with a strong focus on Service Cloud.
- You have proven experience designing complex Screen Flows and workflow automation.
- You have strong collaboration and communication skills to work with technical and non-technical stakeholders.
Benefits:
- You will work fully remotely from Latin America.
- You will receive competitive contractor compensation with equity opportunity.
- You will have high ownership and collaboration with engineering, product, and customer support teams.
Unknown
They are a travel technology platform that optimizes customer support operations through Salesforce Service Cloud. They offer a fast-paced, ambitious culture with high ownership and impactful challenges.