Operations Consultant

Assist with clients onboarding by clarifying operational requirements, supporting solution scoping, and ensuring alignment with client needs. Conduct assessments of existing client operations to identify areas for improvement and transformation and analyze risks and feasibility for proposed solutions. Design and develop client-facing deliverables such as implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation. Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations. Guide and manage clients through operational changes, define strategies for process improvements, and develop SOPs to ensure consistency, performance, and quality control. Create and customize templates for repeatable deliverables tailored to each client’s unique environment. Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts.