Intake Supervisor

Responsibilities:

• Supervising a team of Intake staff members
• Ensuring staff members comply with applicable protocols
• Assisting staff with consumer-related complaints requiring direct supervisory input

Additional Responsibilities:

• Performing intake work related to consumer complaints, as necessary
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels
• Identifying administrative and operational problems and providing recommendations for efficiency

Skills:

• Significant experience and understanding of intake and processing procedures
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• Compiling data to identify productivity; and/or categorical trends in order to determine potential areas for streamlining