Sales Operations Associate (Remote)

Manage incoming WhatsApp leads after AI triage, providing personalized sales support to maximize conversions. Build trust with customers by answering product questions, addressing concerns, and guiding them to purchase. Work closely with the marketing team to align on campaigns, promotions, and lead generation strategies. Handle after-sales queries, including coordinating with the operations team on deliveries, returns, and refunds. Update product and listing data where necessary to ensure accuracy across sales channels. Complete assigned administrative tasks to support overall business operations. Ensure customer satisfaction by maintaining professionalism, empathy, and accuracy in all communications.