Customer Success Manager Mexico (Remote)

Identify customer operational needs. Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the best way to guarantee the use case intended by the customer, when accompanying autonomous customers. Identify Upselling and Cross Selling opportunities. Ensuring the “Customer Autonomy” process, encouraging the client to carry out the necessary training activities provided by the training teams and ensuring a transition process of good practices and advice aimed at achieving this autonomy. CSM also has the function of validating and auditing the process of obtaining autonomy. Ensure proper customer coordination, identifying internal and customer-side stakeholders to ensure the best governance model. Carrying out product Road Show actions / Good Practices for the implementation and use of GoContact. Identify any type of need and, if necessary, involve the stakeholders to achieve the customers' intentions, promoting their constant satisfaction. Monitor the business objectives defined for each client, audit the results, and act to achieve the intended objectives.