Broadvoice

Identify customer operational needs and campaigns/services to be implemented, considering best practices and the customer's intended use case. Identify Upselling and Cross Selling opportunities, ensuring customer autonomy through training activities and a transition process of good practices. Monitor business objectives, audit results, and involve stakeholders to achieve customer satisfaction and intended objectives.

Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market. Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty. Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction.

In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk. We are looking for a candidate who is not just equipped with the necessary skills, but who is passionate about helping customers achieve their goals and gain operational efficiency. By monitoring health of the customer relationship, the CSS will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.