Broadvoice

Identify customer operational needs and campaigns/services to be implemented, considering best practices and the customer's intended use case. Identify Upselling and Cross Selling opportunities, ensuring customer autonomy through training activities and a transition process of good practices. Monitor business objectives, audit results, and involve stakeholders to achieve customer satisfaction and intended objectives.

Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market. Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty. Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction.