Job Description
Join the team as a Technical Support Expert. As a pivotal member of our Onboarding and Compliance Support team, you'll be the shield that guards the realms of communication, ensuring that our customers can operate in a secure and compliant environment, free from external threats. As a TSE2-OCS you will deliver top-tier customer service, embodying Twilio's values of empathy, Human warmth, and Technical expertise in every interaction, navigate customers through compliance, provide expert advice, and resolve issues, guide customers and partners through compliance processes, offering expert advice, evaluating alternatives, and resolving account suspensions and apply critical thinking to identify and prevent fraudulent activity, ensuring the integrity and security of our users' accounts and the Twilio platform. Twilio operates a 24/7 support model, so the ability to work weekends and holidays (as needed) is required.
About Twilio
At Twilio, they’re shaping the future of communications, all from the comfort of their homes and deliver innovative solutions to hundreds of thousands of businesses.