Support Conversation Designer

As a Support Conversation Designer, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale. You’ll own the strategy, design, optimization, and performance tracking of our chatbot and internal Copilot, ensuring both are trusted, high-performing tools. You will leverage and test AI-Driven Knowledge, enhance the internal AI Copilot, optimize support’s AI Chatbot Workflows, develop deep product and customer understanding, leverage data for continuous improvement, design and optimize conversational flows and drive strategic AI design and impact. You will also align with cross-functional roadmaps and stay close to customer challenges through support.