Job Description
The Support Specialist will assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone and email. They will follow up on resolutions and serve as a liaison between our members and our software engineers. The specialist will assist with software release processes and may be called upon to test the software or give feedback on the software design. They will communicate with development staff to convey customer feedback, perform either on-site or remote training to our members and prepare training materials, and provide after-hours support via on-call phone support rotation. They will also utilize ArcGIS server/software skills.
About National Information Solutions Cooperative
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations.