Senior Technical Consultant - ITSM

AHEAD

Remote regions

India

Benefits

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Role Responsibilities:

  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules such as Discovery and CMDB.
  • Translate client requirements into user stories and tasks for the development team.
  • Conduct workshops and demos for stakeholders and end users.

Collaboration and Delivery:

  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting, creating, enhancing, and delivering scalable ServiceNow solutions.
  • Actively participate in client meetings to capture needs and convert them to development activities.

Technical Execution:

  • Perform integration work and build custom Service Portals, supporting REST, SOAP, and MID Server integrations.
  • Develop, review, and optimize scripts including Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Perform ongoing Discovery and CMDB maintenance in Agile environments.

AHEAD

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery. The company prioritizes a culture of belonging and is an equal opportunity employer with a focus on diversity and inclusion.

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