ServiceNow Engagement Manager

Key Responsibilities:

• Recommending and delivering solutions that meet customer needs and ensuring implemented solutions meet functional requirements.
• Preparing and executing workshops, promoting process standardization, and determining detailed requirements.
• Designing process solutions, providing advisory and implementation services, and configuring the platform following ServiceNow Best Practices.

Required Qualifications:

• 3–5 years hands-on experience with the ServiceNow platform, including leading ITSM and ITOM implementations.
• Strong consultative approach, stakeholder management, and ability to design complex business solutions.
• Foundational certifications (CSA and/or CAD) and ServiceNow Implementation Certifications (CIS).

Benefits & Perks:

• Company-subsidized medical benefits, dental and vision coverage, and 17 PTO days.
• Flexible work arrangements, retirement savings plans, and paid long term disability.
• Base salary range in NYC is $105,000–$115,000 plus bonus/commission opportunities.