Responsibilities:
- Manage and oversee multiple projects under the direction of the Project Manager, tracking and ensuring timely completion of tasks and tickets.
- Communicate with clients and third-party vendors via phone and email regarding scope of work and project timelines, organizing and scheduling on-site and remote projects.
- Respond to client questions, assist in creating policies for Procurement and Project teams, and handle sensitive information confidentially.
Qualifications:
- Excellent written and verbal communication skills, with proven time management, multitasking, and prioritization abilities.
- Attention to detail, problem-solving skills, and proficiency in MS Office, with 1-2 years of project coordination experience in an IT environment required.
- High school diploma or equivalent is required; a college degree is preferred, and experience in an MSP environment is highly advantageous.
Schedule and Environment:
- Full-time position with an 8-hour shift from Monday to Friday, 8:00am to 5:00pm EST, in a remote work setting that supports collaboration and team-oriented service goals.
Darkhorse Tech
Darkhorse Tech provides comprehensive Dental-Specific IT services, including managed services, project planning and buildouts, and software and hardware sales, specifically for the dental community. The company, founded by CEO Reuben Kamp, is a relationship-focused Managed Service Provider serving roughly 1400 clients nationwide with a team of technicians offering both in-person and remote support.