Healthcare Customer Care Agent

As a Customer Care Agent, you’ll be the first point of contact for callers, providing compassionate, knowledgeable, and solution-focused support. You’ll handle a variety of inquiries—from simple questions to more complex concerns—with professionalism and empathy. This role goes beyond answering calls, requiring you to build connections, understand each caller’s unique needs, and guide them toward the right solutions using the tools and resources available. Your ability to listen, educate, and consult will help ensure every caller receives a smooth and positive experience. Responsibilities include answering inquiries, facilitating problem resolution via telephone, documenting call information accurately, and navigating multiple computer systems simultaneously. You'll also verify customer information, offer additional information, and follow up as necessary. Adherence to quality assurance requirements and key performance metrics is essential, along with other duties as assigned.